Talk to a person.
There is no ticket queue and no chatbot in front of us. Pick the address that fits and someone who works on the product will answer.
General questions
Anything about the product, whether it fits your practice, or what it does not do yet.
hello@neurocareva.comSupport
Something is broken, a note did not generate, or your account is not behaving. Include your account email.
support@neurocareva.comSecurity and privacy
Report a vulnerability, ask about data handling, or request the status of our compliance work.
security@neurocareva.comSee it on your own notes
Twenty minutes, screen shared, using a visit type you actually document. No slides.
Book a demoWhat support you get
Support commitments are part of the plan you pay for, so here they are in plain terms rather than buried in a table. Business days are Monday to Friday.
We do not offer phone or live chat support yet. When we can staff it properly we will add it to this page and to the plans it belongs to, not before.
Clinical emergencies
NeuroScribe is documentation software. It is not a clinical service and nobody here is monitoring patient safety. If a patient is in crisis, use your local emergency services or the 988 Suicide and Crisis Lifeline.